This is an easy one: if you want to use WPForms (or similar form plugins) to submit tickets to Freshdesk you simply forward the inquiries to your Freshdesk address. If you want those tickets to automatically be assigned a type, tag, priority, group or agent you could use Zapier but it’s even easier to just…

I work with craftsmen and artisans on projects involving photography, design, e-commerce and public relations. I frequently collaborate with the photographer Tommi Aittala, the writer Bernhard Roetzel and the entrepreneur Marcus Schramek.

Published Friday, 23 April 2021 by Martin Josef Smolka

Assigning Freshdesk Properties through WPForms

This is an easy one: if you want to use WPForms (or similar form plugins) to submit tickets to Freshdesk you simply forward the inquiries to your Freshdesk address. If you want those tickets to automatically be assigned a type, tag, priority, group or agent you could use Zapier but it’s even easier to just use Freshdesk automations.

Published Saturday, 27 March 2021 by Martin Josef Smolka

Contextual Adminbar Colors for Local and Production Environments in WordPress

If you work on WordPress in different environments (development, staging, production) it’s helpful to know where you are. An easy way is to change the admin bar color to match your environment (blue = dev, green = staging, red = production or similar).